Maly Chheang

IT Support — Stone Bank

Apr 2026 – Present

Arkansas

Administer Jack Henry core banking systems, supporting day-to-day banking operations.
Administer Microsoft 365, including user accounts, licensing, and services.
Provide break/fix support and software troubleshooting for end users.
Manage Active Directory accounts, groups, and access permissions.
Build automations that streamline routine IT tasks and support workflows.
Support security operations across endpoints, accounts, and systems.
Diagnose and repair PC hardware issues.

Director of IT — Mycelium Networks

Jul 2021 – Mar 2026

Fayetteville, AR

Led the deployment of offload carrier infrastructure at high-traffic venues including Dickson Entertainment District, Walmart AMP Concert Venue, Walton Arts Center, and Naturals Baseball Stadium.
Oversaw full lifecycle of infrastructure builds, ensuring contractors delivered on time, on budget, and to spec.
Designed SOPs for startup operations, covering inventory control, ticketing, and CRM processes.
Managed secure hardware systems for cryptocurrency wallets, performed monthly audits, and ensured 24/7 uptime.
Trained internal teams on blockchain fundamentals, OpSec, wallet handling, and decentralized infrastructure.
Maintained cross-functional team alignment, vendor relationships, and technical operations.

System Specialist — Slim Chickens

Oct 2020 – Jun 2021

Fayetteville, AR

Managed all corporate computing assets including desktops, laptops, and other endpoint devices.
Provided Tier 1 and 2 technical support for franchisees on POS and network issues.
Trained franchise operators on using inventory and menu management systems.
Diagnosed connectivity and hardware issues, ensuring minimal downtime across retail operations.

IT Support Service Analyst — Brownstein Hyatt Farber Schreck

Feb 2020 – Oct 2020

Denver, CO

Delivered high-quality Tier 1/2 support, maintaining high first-call resolution and minimizing escalations.
Administered DUO, iManage, Mitel Connect, CompuLaw, and GitHub ticketing systems.
Streamlined end-user systems to reduce hands-on interventions and increase uptime.

Mobility Coordinator — Sunrun

Aug 2019 – Feb 2020

Denver, CO

Managed mobile assets using Airwatch MDM; tracked and secured company-issued devices.
Improved operational efficiency and service delivery via RemedyForce and ServiceNow platforms.

Desktop Support Technician — ASF Payment Solutions

Dec 2016 – Aug 2019

Highlands Ranch, CO

Delivered top-tier desktop support, network troubleshooting, and CRM database (ACT) administration.
Resolved inbound technical support requests efficiently under time-critical constraints.

District Tech Trainer / Senior Sales Consultant — Office Depot

Feb 2014 – Aug 2016

Little Rock, AR

Led district training initiatives for tech services, computer repairs, and in-store support protocols.
Drove sales and retention by solving customer issues and optimizing upsell strategies.

Security Officer — Securitas Security Services USA, Inc.

Apr 2013 – Dec 2013

Cedar Rapids, IA

Conducted patrols, incident reporting, and disciplinary procedures with professionalism.

Business Consultant — Frontier Communications

May 2011 – Oct 2012

Burnsville, MN

Promoted internet and landline services, resolved complex customer requests, and boosted sales.

General Manager — Culver's Restaurants

Jun 2003 – Sep 2009

Owatonna, MN

Managed operations, led hiring and training, and ensured high levels of customer service and operational efficiency.

Skills

Experience